LetterSchool is designed as intuitively as possible for young children. If you have any questions, please go through these Frequently Asked Questions. Can’t find the answer? Our support-team is here to help you via firstname.lastname@example.org!
LetterSchool guides a player by providing subtle yet highly effective visual and auditory feedback when it intelligently detects that he or she needs a hand. There’s no reading required. Hint: don’t forget to turn on your device’s sound. 😉 Read more.
For any purchase you wish to restore, please make sure to download the same app as seen in your purchase receipt.
Important: make sure that you are logged in with the same Apple ID or Google account you used to make the purchase. This way, Apple and the Google Play Store will be able to verify your purchase.
How to restore: When you open the app, on the first screen (where you can select the game) you will see the ‘Buy Full Version‘ button. You can click on it (you won’t be charged). It is possible that this action will automatically load your content. But if that doesn’t happen, you will be shown the shopping screen with our pricing. Below you can find the ‘Restore Purchase‘ button/link. After clicking on the button, the full content will be available. If that doesn’t work, we ask you to please delete the app completely and reinstall it again. Then, click on the ‘Restore Purchase‘ button again.
Sometimes it may happen that you or your child accidentally purchase a full version. You can always ask for a refund.
For Apple users: you can ask the App Store directly for a refund. We cannot refund you ourselves since Apple handles all the orders. You can use the following link to read how to get the refund: https://support.apple.com/en-us/HT204084.
For Android users: you can ask us directly for a refund. All we need is for you to send us your transaction ID (which begins with GPA, followed by 17digits). You can find your transaction ID through the following link: https://pay.google.com/payments/u/0/home#activity
Subscriptions will automatically renew with the next billing period unless you choose to end them. You can easily cancel your subscription in the App Store. Please follow the instructions on Apple’s FAQ page: https://support.apple.com/en-us/HT202039
If you want to get a full version which you have already bought, on your family members’ devices, follow these easy steps:
On a device which does not have a full version but belongs to your Family Sharing programme, log-out of its current AppleID and log-in with the one you used to purchase the full version.
Download and/or open LetterSchool app, go to the settings and click on the ‘Restore’ button. It should load your in-app purchases.
Log-out and log back in with a device’s owner ID.
If step #2 didn’t work, try to remove the app from that device and then download it again. Then repeat the next steps.
If you are sure that you did all of the above and it’s still not working, please contact us via email@example.com and we will assist you with it. Please attach your purchase receipt in your email, so we can help you quicker.
In a word: practice—and lots of it! To achieve the best results, the player should practice all the letters again after a while; hence two levels. Having two levels also accommodates differences in children’s styles and needs. Some players may simply stop after completing the easier silver level, while others will want to advance to the more challenging gold level with its free-form writing.
The second level works basically the same way as the first one, but you get a whole new set of games to play, and the writing game is more of a challenge (free-form writing).
Hint: once you reached the gold level, you can reset the scores in the settings to go back to the silver level. Read more.
You get automatic access to the gold level (orange main screen) as soon as you finish an entire set of letters, numbers or shapes in the silver (first) level (blue main screen). A set (abc, ABC, 123 or shapes) is finished when every letter or number has been successfully played so that the player has earned a star for each letter/number. Those little stars are then “cashed in” and they disappear into the big star in the upper left corner of the main screen. Hint: once you reached the gold level, you can reset the scores in the settings to go back to the silver level. Read more.
To reset the game, go to the settings and click on ‘Reset Game’. All the content will load again uncompleted (however, the current progress will be lost for the single player that is currently selected). Therefore, clicking on the ‘Reset‘ button does not reset all three players’ progress at once.
If you purchased one of our older versions of LetterSchool (Block, Cursive, or a country specific language version), and we don’t support this app anymore, you can contact the customer support to upgrade (for free) to our latest app version.
LetterSchool is designed to support multiple grades; from pre-K, kindergarten, and through grade 1 to 3. The handwriting levels are generally for the younger grades, and the spelling levels for older grades.
The amount of students tied to your teacher account can be adjusted to more or less students. Tap on the “update” button (underneath add devices) to change the students. Changing students is free! If you select to add more students you will be taken to the payment confirmation screen to finish the payment.
Please make sure that the screen rotation on your device is locked while playing. You might want to position your device vertically or horizontally instead of laying it down. If the issue still occurs, please contact us via firstname.lastname@example.org and provide us with the following information:
The full name / version of your LetterSchool app,
The model of your device,
Which operating system do you use (+ version)
Before contacting us, please make sure your app is always up-to-date. You may want to try to delete the app first, and re-install it.
1.) You’ve bought the full app directly – not first the free app with the in app purchase. If this is the case , you can download the full version here for free: https://itunes.apple.com/app/id435476174
2.) You’re not logged in with the same Apple ID – this way Apple doesn’t recognise the purchase. You can login with your Apple ID and go to the menu in the free app and scroll a bit down and click on ‘restore’ .
3.) You wanted to share the premium version through Family Sharing. Unfortunately, Apple’s official FAQ website informs they do not support in-app purchases within Family Sharing. If you want to get a free copy for your family members, please contact us via email@example.com and we will assist you with it. Please attach your purchase receipt in your email, so we can help you quicker.
Can’t find the answer?
If your question isn’t listed above, please contact us through our email (firstname.lastname@example.org) for your question, and we’ll do our best to answer you as soon as possible. If you don’t hear back from us, please make sure to check your spam box!
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